Aufsatz in einer Fachzeitschrift
There is more than obeying display rules: Service employees' motives for emotion regulation in customer interactions
Details zur Publikation
Autor(inn)en: | Gilsa, L.; Zapf, D.; Ohly, S.; Trumpold, K.; Machowski, S.
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Zeitschrift: | European Journal of Work and Organizational Psychology |
Schlagwörter
Diary study, Display rules, Emotion regulation strategies, Emotion work, Motives, Service employee-customer interaction