Conference proceedings article
Broadening the View on Customers` Propensity to Leave a Relationship



Publication Details
Authors:
Falkenreck, C.; Wagner, R.
Editor:
Odekerken-Schröder, G.
Place:
Maastricht
Publication year:
2009
Pages range:
TBD
Book title:
Building Bridges connects People



Keywords
customer satisfaction index models, Direktmarketing im Wandel, innovativeness, propensity to leave a relationship, reputation

Last updated on 2019-25-07 at 13:39