Conference proceedings article
Unblackboxing IT Certifications:A Theoretical Model ExplainingIT Certification Effectiveness

Publication Details
Lins, S.; Sunyaev, A.
South Korea
Publication year:
Pages range:
Book title:
Proceedings of the Thirty Eighth International Conference on Information Systems (ICIS 2017)


Digital service providers frequently
undergo independent third party assessments (i.e., IT certifications) to signal
a high degree of service security and privacy. However, the academic literature
presents a pattern of inconsistent findings with regard to certification
effectiveness. As prior research only analyzes the impact of certifications
from a black box perspective (i.e., embedded vs. not embedded a certification seal),
we currently lack a deep understanding about certification effectiveness. We
ground our study on signaling theory to open up the black box and explain what
factors influence certification effectiveness. With this short paper, we
provide an overview of constructs that influence signal effectiveness derived
from related literature on signaling theory. As part of our ongoing work, we
will evaluate whether these findings based on the signaling theory can be
applied to certifications by conducting interviews with consumers of digital
services to derive a detailed theoretical model about certification

Last updated on 2019-25-07 at 10:27