Journal article

The Role of AI-Based Artifacts’ Voice Capabilities for Agency Attribution



Publication Details
Authors:
Schmitt, A.; Zierau, N.; Janson, A.; Leimeister, J.

Publication year:
2023
Journal:
Journal of the Association for Information Systems
Pages range :
980-1004
Journal acronym:
JAIS
Volume number:
24
Issue number:
4
ISSN:
1536-9323
eISSN:
1558-3457
DOI-Link der Erstveröffentlichung:
Languages:
English


Abstract

The pervasiveness and increasing sophistication of artificial intelligence (AI)-based artifacts within private, organizational, and social realms change how humans interact with machines. Theorizing about the way humans perceive AI-based artifacts is crucial to understanding why and to what extent humans deem these as competent for, i.e., decision-making, yet has traditionally taken a modality-agnostic view. In this paper, we theorize about a particular case of interaction, namely that of voice-based interaction with AI-based artifacts. The capabilities and perceived naturalness of such artifacts, fueled by continuous advances in natural language processing, induce users to deem an artifact as able to act autonomously in a goal-oriented manner. We argue that there is a positive direct relationship between the voice capabilities of an artifact and users’ agency attribution, ultimately obscuring the artifact’s true nature and competencies. This relationship is further moderated by an artifact’s actual agency, uncertainty, and user characteristics.



Keywords
Agency, Human Computer Interaction, itegpub, pub aja, pub jml, User Perception, Voice

Last updated on 2023-27-12 at 12:36