Conference proceedings article
Let’s Play with AI! A 2x2 Experiment on Collaborative vs. Competitive Game Elements for Pedagogical Conversational Agents
Publication Details
Authors: | Khosrawi-Rad, B.; Keller, P.; Grogorick, L.; Benner, D.; Janson, A.; Robra-Bissantz, S. |
Editor: | TBD |
Place: | Bangkok, Thailand |
Publication year: | 2024 |
Pages range : | 14 |
Book title: | Pre-ICIS SIG Services Workshop on Synergizing Service Ecosystems with AI |
Languages: | English |
Technological advances in generative artificial intelligence (GAI) have increased the relevance of pedagogical conversational agents (PCAs) like chatbots to support students. Despite their potential for learning as a service, PCAs are rarely used by educational institutions. They often neglect the benefits of group learning, like collaborative problem- solving, and insufficiently address learners’ motivational challenges in digital environments. To tackle these issues, we designed and evaluated a gamified PCA for information systems (IS) education with collaborative and competitive group learning capabilities. We investigated the effects of collaborative and competitive elements in PCA design using a 2x2 experiment (n = 120). Our findings show that collaborative game elements foster learners’ motivation and highlight the PCA’s role as a group learning moderator. This study contributes new knowledge on GAI in IS education, meaningful gamification in the PCA context, and computer-supported collaborative learning.
Keywords
Computer-supported Collaborative Learning, Education, Gamification, Generative Artificial Intelligence, Pedagogical Conversational Agent, Social Interdependence Theory