Conference proceedings article
Prompting for Perks: Enhancing Generative AI-Enabled Job Crafting in Knowledge Work
Publication Details
Authors: | Ritz, E.; Mühlheim, J.; Freise, L.; Li, M. |
Editor: | TBD |
Place: | Canberra, Australia |
Publication year: | 2024 |
Pages range : | TBD |
Book title: | Australasian Conference on Information Systems (ACIS) |
Languages: | English |
The increasing use of Generative AI (GAI) has captivated industries seeking to enhance productivity, particularly among white-collar workers. Drawing upon job crafting theory from occupational psychology, prior research suggests that GAI applications can also enhance employee well-being by modifying their work environment for self-perceived benefits. However, the conditions facilitating job crafting behaviours in this context remain underexplored. This study posits that prompt engineering can promote job crafting behaviour. To explore this, we conducted a between-subjects online experiment, manipulating a prompt support intervention through worked examples. Additionally, we examined the moderating role of participants' AI literacy in influencing the effectiveness of the prompt intervention. A pre-test with 42 participants indicated that prompt support can increase GAI-enabled job crafting, but only for those with high AI literacy. The findings underscore the importance of AI literacy and prompt engineering in optimising job crafting behaviour, advocating for organisational training programs to support these skills.
Keywords
AI Literacy, ChatGPT, Generative AI, Job Crafting, Prompt Support