Journal article
Voice bots on the frontline: Voice-based interfaces enhance flow-like consumer experiences & boost service outcomes
Publication Details
Authors: | Zierau, N.; Hildebrand, C.; Bergner, A.; Segui, F.; Schmitt, A.; Leimeister, J. |
Publication year: | 2022 |
Journal: | Journal of the Academy of Marketing Science |
Pages range : | 823-842 |
Volume number: | 51 |
Issue number: | 4 |
ISSN: | 0092-0703 |
eISSN: | 1552-7824 |
DOI-Link der Erstveröffentlichung: |
URN / URL: |
Abstract
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